Consignment - Diamond

We handle everything - choose a plan, send us your items, and we photograph, list, sell, and ship them. You simply get paid.

Here at Sit N Shop, we accept everything! In our early stages, we currently have limits on the size intake of parcels, which are as follows: L50cm x W50cm x H50cm with a max weight of 20kg. Items must be clean, authentic, complete, and in good sellable condition.

None at all - we handle photography, listing, promotion, and fulfilment for you.

This is all dependent on your subscription plan, which you are on, and changes based on demand; these will be updated on the home page. Please note the turnaround times for items are per 50 items, so for instance, the free plan would actually calculate to be quicker since the maximum amount of items you can have on this plan is 5 items only.

We offer five plans: Free (£0/mo, 30% fee, 5 items); Bronze (£15/mo, 25% fee, 20 items); Silver (£50/mo, 15% fee, 50 items); Gold (£95/mo, 10% fee, 150 items); Diamond (£200/mo, 5% fee, unlimited items subject to fair use).

A percentage deducted from each item's sale price - the rate depends on your plan, ranging from 5% on Diamond to 30% on Free. Certain marketplaces will take their own fees (i.e eBay & WhatNot) where this occurs your earnings and our fees will be taken off the final sum after the platforms fees.

No. You only pay your monthly subscription and the final value fee on items sold. Please note you must also pay for shipping for any inbound items heading to Sit N Shop. Any underdeclared postage fees due to incorrect weight or dimensions entered from the client side will be deducted from the next payout due.

When you downgrade to a lower subscription plan, your active item limit will automatically adjust to match the new tier. If your current number of active listings exceeds this limit, all existing items will remain live and continue selling as normal—nothing will be removed or disrupted. However, you won’t be able to add any new items until your total active listings fall within your new plan’s allowance. This ensures a smooth transition without impacting ongoing sales, while keeping your account aligned with your selected subscription level. If you downgrade to the Free plan from any subscription tier, your account will move to the standard terms associated with that tier. This includes the removal of all premium features, and any active listings will be adjusted to reflect the Free plan’s final value fee structure. As a result, future sales will be subject to the updated commission rate, which may reduce overall returns compared to higher-tier plans. If you downgrade from the Diamond plan to a lower tier, your account must align with the new plan’s item limit. Any items exceeding that limit may be selected for removal and returned to you. If you have downgraded your plan and your items aren't within the limit of your new plan by the time it's your next billing period, we will start the process of sending back the items. To minimise the impact on your earnings, we will prioritise sending back lower-value or poorer-performing items, allowing your stronger listings to remain active. This approach helps maximise your potential returns while ensuring we can continue to operate efficiently within the limits of your chosen plan.

After 90 days, we'll contact you to discuss options, including repricing, return, or donation by agreement.

Sending your items is simple. Once you’re set up on a plan, just package your items securely and ship them to us using your preferred courier—we’ll provide the delivery details and any guidance needed to ensure they arrive safely. Once your items arrive, we handle everything from quality checks and preparation to listing, pricing, and managing the sale. For the best results, we recommend sending clean, good-condition, and in-demand items—if you’re unsure, you can always send us photos first and we’ll guide you as best as we can. In our early stages, we currently have limits on the size intake of parcels, which are currently as follows than L50cm x W50cm x H50cm with a max weight of 20kg. Once you have purchased your monthly subscription tier you will receive details on how to send your products and any additional information needed as well as the address to send them to.

Your items should be packaged securely to ensure they arrive in the same condition they were sent. We recommend placing each item in a protective layer such as tissue paper or a bag and using a sturdy outer box or mailing bag to prevent damage in transit. Fragile or higher-value items should be given extra padding to minimise movement during shipping. For added protection, we strongly recommend insuring your parcel for its approximate value and keeping a personal record of the items you’ve included. Well-packaged items not only reduce the risk of damage but also allow us to process and list them more quickly once they arrive. Ensuring items are clean, neatly folded, and properly protected helps maintain their quality and maximises their resale potential.

Items should be in clean, good condition and ready for resale. We accept pieces that are well-maintained, free from significant damage, and suitable for immediate listing. This means no major stains, strong odours, excessive wear, or faults unless agreed in advance. Items should be freshly cleaned, neatly presented, and ideally from brands or categories with clear resale demand. Any items that do not meet these standards will be voided from the service. Where it is financially viable, they will be returned to you; otherwise, with your agreement, they may be donated to charity. This approach ensures we maintain a high-quality marketplace, helping your accepted items sell faster and achieve the best possible return.

Diamond members enjoy unlimited item capacity with no permanent lifetime cap, subject to our Fair Use Policy. This means you can send inventory on an ongoing basis, but unlimited does not mean unrestricted bulk delivery at any volume or quality level. For more information on this, please refer to all our policies and more specifically our Diamond Fair Use Policy - https://sitnshop.com/pages/sit-n-shop-policies

To maintain the highest service levels, Sit N Shop may manage batch sizes, intake timing, acceptance standards, and storage reviews where operational capacity, item quality, or likely resale performance require it. Items may be declined, deferred, repriced, returned, or reviewed if they are low-value, poor-condition, slow-moving, or excessive in volume. For more information on this, please refer to all our policies and more specifically our Diamond Fair Use Policy - https://sitnshop.com/pages/sit-n-shop-policies

The standard batch size is 50 items. Batches of 51 or more items require pre-approval from Sit N Shop before dispatch. A new batch may be sent once the previous batch has been substantially processed or cleared. Contact: consignment@sitnshop.com

As a general rule, we may decline items with an estimated resale value below £10 or, at a minimum, limit the marketplaces it's listed on due to specific marketplaces having fees taken off the final sale price as well, unless they form part of a pre-approved bundle or branded collection.

Any unsold item stored for 90 days may be reviewed. We may recommend repricing, bundling, promotion, return, or donation by agreement. Where a seller repeatedly sends slow-moving stock, we may place future batches on hold until the older stock is resolved.

We will always contact you first to agree on a practical solution before taking any action. Examples of unreasonable use include sending hundreds of low-value items without approval, repeatedly sending damaged or counterfeit stock, or treating Diamond as long-term storage with no active sales intent.

You’ll receive your payout once your item has been successfully sold and the transaction is fully completed. This means the sale must pass the marketplace’s return window or be confirmed by the buyer through positive feedback, ensuring the order is no longer subject to returns or disputes. This approach protects both you and the buyer, and helps maintain a secure and reliable selling process. If a return or issue is raised, the payout will be paused until it is resolved. In the case of a return, the item will be relisted on your behalf to give it another opportunity to sell. Once the transaction is fully cleared, payouts are processed within the stated timeframe and sent via your selected payment method. Please refer to our official payout policy found on this page - https://sitnshop.com/pages/sit-n-shop-policies

Payments are made directly to you using your selected payout method, which you can set up and manage within your account. We currently support standard options such as bank transfer, ensuring a secure and reliable way for you to receive your funds once a sale has been completed and cleared. Once your payout is approved, funds are processed within our stated timeframe and sent to your chosen account. Processing times may vary slightly depending on your bank or payment provider, but you’ll be notified once your payment has been issued so you can track its arrival. For security and compliance, we may require basic verification of your payment details before releasing funds. This helps protect both you and the platform, ensuring all transactions are handled safely and accurately.

Yes—tracking your earnings is simple and fully transparent. All paid subscription plans include access to a live earnings dashboard powered by a shared Google Sheets system. This dashboard allows you to view your items, track sales performance, monitor payouts, and see how each listing is performing in real time. Each user is provided with a unique dashboard URL, which gives direct access to their personal data. For security reasons, this link should be kept private and not shared with others, as it contains sensitive information relating to your items, sales, and earnings. Your dashboard is regularly updated to reflect key details such as item status (live, sold, returned), sale prices, fees, and upcoming payouts—giving you a clear, up-to-date overview of your resale activity. Please note that access to this earnings dashboard is available on all plans; however, there may be a slight delay for clients using the free tier/subscription.

Cancel at any time from your account settings. No long-term contracts pay monthly and cancel when you want.

Support varies depending on your subscription plan, ensuring you receive the level of assistance that matches your selling needs. Users on the Free plan have access to basic email support with a response time of approximately 3–5 days. Bronze plan users benefit from enhanced support with quicker response times of up to 72 hours, making it easier to get help as they begin scaling their listings. For more active sellers, Silver plan members receive priority support with responses within 48 hours, along with access to the analytics dashboard for better visibility. Gold plan users are provided with dedicated account support with response times of up to 24 hours, offering a more hands-on experience. At the highest level, Diamond plan members receive same-day support through a dedicated account manager, ensuring fast, personalised assistance whenever it’s needed.

Yes - we are fully GDPR compliant and never share your personal data with third parties. Please refer to our Privacy and GDPR Policy here - https://sitnshop.com/pages/sit-n-shop-policies