Refund policy

🔄 Returns

We want every buyer to shop with confidence at Sit N Shop. If you're not completely satisfied with your purchase, we're here to help.

Buyer returns: You may return an item within 30 days of receiving your order. Items must be returned in the same condition as received — unused, unaltered, and with any original packaging or tags intact. To initiate a return, please contact us with your order number and reason for return.

Refunds: Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are processed within 5–7 business days to your original payment method.

Consignment items: Because our items are consigned by individual sellers, we assess each return carefully. Returns accepted due to a misdescription or condition issue will be investigated, and the relevant seller account may be reviewed.

Non-returnable items: Certain items may be marked as non-returnable at the point of listing (e.g. intimate apparel, pierced jewellery, or items sold as faulty). This will always be clearly stated on the product page.

Questions? If you're unsure whether your item qualifies for a return, please contact us — we'll always do our best to find a fair resolution.